Shipping & Returns

Shipping & Return Policy

 

Aurora Imports Guarantee

At Aurora Imports, we stand behind our products, our service and you, our customer. If, for any reason, you or your gift recipient is not fully satisfied with your purchase, please do not hesitate to let us know and we will exchange it or issue a full refund. Please make exchange or refund requests within 30 days of ordering.

(Please also note that customized gifts are not eligible for exchange or refund unless they are damaged. Additionally, we are unable to refund gift box or gift wrap charges and cannot accept them as a return.)

 

Shipping Methods & Costs

Aurora Imports offers the following shipping options for delivery within the U.S. At this time, we are unable to ship to international addresses.

Aurora Imports uses USPS Parcel Post, USPS Priority Mail, and USPS Express Mail.

 

Returns & Exchanges

Aurora Imports is happy to replace a gift with another selection, or issue a full refund according to our guarantee described above. To return or exchange an item, please follow these simple steps:

    1. Contact our Customer Service department toll-free at 855-4LAPIS8 (or 855-452-7478) between 9am and 6pm EST or via email at info@auroraimports.com to begin processing your return or exchange.
    2. Repack the gift in its original packaging, if possible, with the original packing slip. Use the return label if one was included in your box. Please be sure your Order ID is on the return label for fast processing.
    3. For your security, please return your gift with an insured courier (e.g., FedEx, UPS, USPS Parcel Post) and retain your receipt. Aurora Imports is not responsible for items damaged or lost in transit. If you are returning a gift because it is damaged or defective or you did not receive the product ordered, Aurora Imports will provide a prepaid USPS return label.

The return shipping address is:
Aurora Imports (your ORDER ID number)
PO Box 1049
Jefferson, GA 30549

 

Terms & Conditions

WITH RESPECT TO ANY OF OUR GUARANTEES, OUR SOLE AND EXCLUSIVE OBLIGATION OR LIABILITY AND YOUR SOLE AND EXCLUSIVE REMEDY WILL BE, IN OUR DISCRETION, TO REFUND THE PURCHASE PRICE OR TO REPLACE AND DELIVER EQUIVALENT PRODUCT ITEMS, AS SOON AS REASONABLY POSSIBLE.

WHILE WE ENDEAVOR TO PROVIDE THE MOST ACCURATE, UP-TO-DATE INFORMATION AVAILABLE, OUR SITES (INCLUDING OUR SITE CONTENT) MAY BE OUT OF DATE OR INCLUDE OMISSIONS, INACCURACIES OR OTHER ERRORS. OUR SITES (INCLUDING OUR SITE CONTENT) ARE PROVIDED “AS IS” AND “AS AVAILABLE.” WE DO NOT PROMISE THAT OUR SITES (OR SITE CONTENT OR SERVICES) WILL BE ERROR-FREE, TIMELY, SECURE, VIRUS FREE, OR UNINTERRUPTED, OR THAT THE USE OF OUR SITES (OR SITE CONTENT) WILL PROVIDE ANY SPECIFIC RESULTS.

EXCEPT FOR THE LIMITED GUARANTEE PROVIDED ABOVE IN THIS SECTION, WE EXPRESSLY DISCLAIM ALL REPRESENTATIONS, GUARANTEES, WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO OUR SITES (INCLUDING OUR PRODUCTS, SERVICES, AND SITE CONTENT) INCLUDING BUT NOT LIMITED TO, THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT OF THIRD PARTY RIGHTS, AND ACCURACY. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY US OR OUR AUTHORIZED REPRESENTATIVES SHALL CREATE A WARRANTY OR IN ANY WAY INCREASE THE SCOPE OF OUR OBLIGATIONS UNDER THESE TERMS AND CONDITIONS.

Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusion may not apply to you. You may have other rights which vary from jurisdiction to jurisdiction. If applicable law requires any warranties with respect to the products or services, all such warranties are limited to the duration of the applicable express guarantee above.

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